01
Roster and headcount volatility
Sickness, last-minute swaps and demand change create staffing gaps that show up in service before they are visible in payroll.
Industry - Hospitality & Catering
AI consulting and software delivery for hospitality groups running on thin margins.
We help operators make service more predictable: staffing, procurement, readiness, customer experience and operational reporting — all connected so the venue can keep service level high without absorbing more admin.
Trusted by forward-thinking teams
NorthwindMeridianHalcyonVantageCadenceLumen
What operators tell us
on site.
Most service losses happen in the gap between two teams, two systems or two shifts: a rota change that never reached the site, a stock count done too late, or a customer promise that still depends on a whispered update.
02
Stock, waste and ordering drag
Kitchen and procurement teams are still chasing yesterday’s numbers, which quietly impacts margin and service continuity.
03
Operations split across sites
Each site runs slightly differently, which means service standards and approvals are hard to keep aligned in real time.
04
Manual handoffs and client updates
Service issues, changes and customer promises still depend too heavily on live calls, messages and manually updated records.
05
Forecasting by instinct
Peaks, weather, bookings and staffing are difficult to balance without a reliable operating picture.
06
Retention and service pressure
When the guest experience slips, it is not just one service issue. It is a repeatability problem for the whole venue or group.
Advice first, engineering second,
platform only when it earns its place.
Consulting leads, our engineers build, and our two platforms only show up when they save you time, improve consistency and protect service delivery on tight margins.
AI consultancy
Half the work is judgement: diagnose the operation, find where service breaks and decide what should — and should not — be automated.
Software engineering
A quarter is build. OrbitOps is a software development company, so our engineers ship the production systems.
Two platforms
A quarter is reuse. AOS and Deal Pipeline cut delivery time when they fit — never a licence you are pushed into.
Two platforms & integrations we can reuse
Autonomous Operation System
Rules you write once, executed every day: approvals, handoffs, staffing follow-up and service alerts move themselves.
Explore the platformDeal Pipeline Solution
Commercial pipeline discipline for demand planning, venue growth and service-level performance in a multi-site business.
See how it worksSystem Integration
Your POS, payroll, procurement and finance tools stitched into one dependable data layer with reconciliation you can inspect.
Discover integrationWhat we actually deliver in hospitality & catering.
The advice is sector-specific, the delivery capability behind it is the same everywhere. Six engineering-led services, plus two platforms we can drop in when they save you build time and protect operational continuity.
Bespoke Software Development
Operational systems for site planning, service standards and team coordination built around how your hospitality business already runs.
Adoption on the floor is the whole game.
Systems are only useful when the frontline team can trust them in a real service moment. We design workflows that speed up attendance, stock decisions and escalation without replacing the operational judgement your managers already bring.
- Standard operating rules defined for every venue, service and shift pattern
- Live exception and update records tied to a clear owner and time stamp
- Cross-site reporting built around one source of operational truth
- Operational and service evidence available when a client, manager or compliance reviewer asks for it
- System changes designed to keep service continuity high even during peak demand
Connects With Your Stack
OrbitOps sits alongside the systems you already use, without replacing them. CRM, warehouse software, comms tools, finance. It connects in and starts working from day one, with no lengthy migrations or downtime.
Every integration pulls data in, pushes automation out, and keeps your tools talking to each other in real time.
Our kitchen and service teams were spending too much time chasing readiness and shortages instead of running service. Now the exceptions are visible before they become guest issues.
James Hales
Operations director, multi-site hospitality group
Real Systems. Real Results.
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